Our solutions provide better customer insight, are user-friendly and deployed quickly. Plus, they have a short payback period and connect seamlessly with your existing systems.
Always the right answer!
A high communications traffic with customers benefits from one centralized source of knowledge. Organizations often use a fragmented knowledge system, resulting in service teams struggling to find the right answer. The solution is one centralized knowledge base. Pegamento dispenses an online knowledge base that is accessible both internally and externally.
Robotic Process Automation (RPA)
Employees are not thrilled with manually executing mundane, repetitive tasks. A software robot can easily take over these tasks without human intervention. Robot Process Automation is rules-based so will only perform the tasks according to the workflow that you ‘teach’ it.
Are you planning to automate processes with software robots and need the robot to become smarter autonomously? Then AI is a nice addition. Artificial Intelligence continuously optimizes every process and customer interaction.
Motivate your employees with Apptime!
Motivated and knowledgeable employees are the backbone of an efficient customer contact centre. With Apptime, the mobile app for professionals in customer contact, employees have access to work schedules, shift swaps, news and KPI reports. All in one app!