Joost Schaap – Account Manager

Joost Schaap - Account Manager

When a customer contacts an organisation because they have a complaint, it is crucial that the organisation's employee starts by listening carefully. What does this complaint mean for the customer and also for one's own organisation? How can this complaint be resolved? After listening carefully, the employee needs the right information so that a solution can be offered.

This piece was written by Joost Schaap, Account Manager at Pegamento.

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