Pioneers in customer contact
12000 app users
6000 omnichannel support agents
225 000 web users
10 years of innovation in customer contact! Fortunately for us, a growing number of clients in these last 10 years use our services to better help their own customers. We continue to innovate and plan to develop over the next 10 years, with a main focus on Artificial Intelligence (AI) to improve processes of customer interaction and optimize customer contact experience.
A mortgage lender using robotic process automation to partially handle online mortgage applications.
9000 app users
4000 omnichannel support agents
150 000 web users
A comprehensive platform solution for painting contractors to make price quotes, place orders and process payments easily and quickly. More…
The start of our sister company, Cloud Contact, which provides contact centre services with a comprehensive omnichannel platform. More…
A trusted client whom we have helped automate many business processes. We also assisted with setting up the automated system with which this client manages customer account records and partially handles emails. More…
100 app users
An important year for Pegamento. Apptime, the all-in-one employee app, becomes the next step in improving employee work experience. More…
A fully-fledged process optimization engaging the consumer in the process. By integrating WhatsApp, consumers can add photos to their request.
One of our first local government authorities as client. We have automated for the City of Amsterdam more than 100 processes, ranging from parking permits to passport applications. More…
For this client, we developed a solution enabling employees to efficiently and rapidly solve technical problems of customers. This platform increases the cross-selling and upselling potential.
Our first project abroad. For this business giant, we have been able to interpret information from inbound calls before the call reached the agent, who could then solve the customer’s problem more quickly.
This grid operator faced a challenge with grid planning through three different subcontractors. We have improved the planning process based on region and availability.
We have created a 360-degree customer profile for Ziggo with which nearly 1,000 employees save about 4 minutes per customer contact.
For OV chip card (public transport chip card by Translink), we have used Robotic Process Automation (RPA) software so that processes could be performed more easily and quickly.