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2021
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2019
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2017
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2015
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2013
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2011
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2009
70 employees
19000 robots
14000 app users
7000 omnichannel agents
290000 web users
Pegamento relocated to Breul in Zeist.
Takeover of studio Diip. In 2020, Pegamento joined forces with Studio Diip, thereby expanding our portfolio to include image recognition.
Studio Diip Pegamento won the Rijkswaterstaat Challenge Detection! With our image recognition system and Artificial Intelligence detection software, we had the best solution to make bridge operation even safer. We can now further develop the system to start using it on real bridges.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
51 employees
16000 robots
12000 app users
6000 omnichannel agents
225000 web users
10 years of innovation in customer contact! We count ourselves lucky that in those 10 years, more and more customers have started using our services to better serve their customers. And we continue to innovate and develop. In the next 10 years, for instance, we will mainly focus on Artificial Intelligence (AI) to handle customer contact even more effectively.
A mortgage lender uses our robots to handle mortgage applications in a partially automated way.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
36 employees
53000 robots
9000 app users
4000 omnichannel agents
150000 web users
A complete platform that allows painters to create quotes, place orders, and arrange payments quickly and easily.
The launch of our sister company Cloud Contact! Cloud Contact provides contact centre services with a complete omnichannel platform.
A loyal customer for whom we have done many automation projects. These include, among others, the system they use to register customer contact and handle emails. This is now (partly) automated.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
31 employees
5000 robots
100 app users
An important year for Pegamento. AppTime, the all-in-one employee app, is the next step in improving employees' working lives.
A full-fledged process optimisation that involves consumers in the process. By integrating WhatsApp, consumers can add photos directly to their requests.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
22 employees
4500 robots
One of our first municipal customers. At the municipality of Amsterdam, we automated more than 100 processes, ranging from applying for a parking permit to applying for a new passport.
For XS4ALL, we created a solution that allows employees to solve technical problems for customers quickly and efficiently. This platform increases cross- and upsell potential.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
15 employees
2200 robots
Our first project abroad. For this giant (BT), we made it possible to interpret incoming information before the contact reached the agent. As a result, the customer's problem is now solved faster.
This grid manger (STEDIN) faced the challenge of scheduling work via three different operators. We improved the scheduling process on the basis of location and availability.
Want to know more about Pegamento's other successes? Have a look at our portfolio.
3 employees
1000 robots
For Ziggo, we created a 360-degree customer view, saving almost 1000 employees 4 minutes per customer contact.
For the public transport (OV) chip card (Translink), we robotised several processes to make them simpler and faster.
Want to know more about Pegamento's other successes? Have a look at our portfolio.